This is one post what I am going to revise as the story unfolds, so keep an eye on it. The interesting part to me is how do you track people on your sites and places of work? BBC article here
Monitoring People on Site
It is so common to visit a workplace (other than as a customer) and follow someone through a pass-protected door, or sign in yet leave by another entrance and drive away with a visitors pass still in your pocket. So although security is a specialism in its own right I though I would jot down a few questions we all need to consider, then act on if we suspect that our answers are weak.
Visitor Security self-assessment
- in an emergency am I sure that anyone could know who was left in the building?
- what help can neighbouring businesses be to each other?
- how important do people really think visitor books and passes are?
- can all your colleagues challenge a visitor about their identity confidently and politely? How well would they be supported if their challenge was not well-received?
- what impression does a visitor get from all the areas they might visit?
- how well do visitors have to be known before scrutiny is relaxed?
- if my insurance company tested the system with a visit, how would they rate us as a risk?
- do you use technology effectively and unobtrusively?
I made this post to gather my thoughts and perhaps help a few people with some searching questions. To me, the points above tell me about your approach to business or project planning, safety, theft, sabotage, intellectual property, branding, leadership and employee relations.
If you want someone who can pose those questions in confidence then help you improve your answers, call me.
Recent campaigns to prevent scams
February was “Scams Awareness Month” when the government’s National Fraud Authority re-launched its “Action Fraud” 24-hour online reporting service, aimed at reducing letter post and telephone scams said to be cheating Britons out of millions of pounds per year. In March, Action Fraud set up an additional reporting service to tackle scam e-mail messages, establishing a dedicated e-mail address – email@example.com – where scam messages can simply be forwarded. The plan is for all e-mails sent to Action Fraud to be shared with the National Fraud Intelligence Bureau, run by the City of London Police, for collation and analysis. “This will enable crucial intelligence to be gathered and preventative action to be taken, seeking to disrupt the fraudsters and close down the links between them”, according to Dr Bernard Herdan, CEO of the National Fraud Authority, who runs Action Fraud. He added: “This is the first time we have been able to collect and analyse scam mail and e-mails in this way. Collecting intelligence is the key to us being able to disrupt the activities of fraudsters and target their networks for closure”. One bank – HSBC – has been running its own scam reporting service since last year, asking targeted e-mail recipients to forward any suspect messages involving the bank to firstname.lastname@example.org.
The response from Action Fraud
If you take up the government’s invitation to forward scam e-mail messages to Action Fraud via email@example.com, they may be ‘bounced back’ – apparently rejected by a standard spam filtering service (at first glance the worst possible thing to have in place for a service specifically designed to accept mail with dubious content).
But according to Action Fraud “Please note, We have still received the scam emails you forward to us even if you get a bounce back message. The bounce back message just means the email has gone into a holding area for spam, which is then released and received by us as usual”, so all seems OK.
As an alternative, Action Fraud suggest sending printed copies of scam e-mails to their offices in Manchester, although the very information they need – about the true senders of the messages and the ‘click here’ links that reveal the addresses of fraudulent Web sites – are unlikely to survive when translated to paper.
Ideally, you need to forward the entire email in as complete a form as possible – your email viewer (outlook, thunderbird or other) may strip out the details of links)
So, fingers crossed.
Note – this update has been extracted form the monthly newsletter of Zen, a highly recommended broadband provider.